Policies & After-Care Instructions
Returns/Exchanges
Due to items being custom made, there are no returns or exchanges. If you’re unsatisfied with the product you received, reach out and we’ll discuss what we can do to resolve any issues!
Shipping Expectations
From date of order to being in transit, for ready to ship items is 3 days. Shipping depends on location. All items are shipped from East Tennessee. Ready to Ship orders sometimes can be customized with names, etc, which will increase the shipping expectation to 1 week.
Ready To Ship time for a Custom Order, is Two (2) Weeks, not including the actual shipping time. This time does increase during holidays, so please reach out before ordering if you need by a specific date. I’ll try to get it out to you sooner, but I want to make sure that you’re getting exactly what you ordered!
After-Care Instructions
(As with any custom epoxy item)
Hand wash only
No abrasive cleaning on the epoxy/outside
Epoxy is heat sensitive. Do not expose to flames, dishwashers, hot vehicles, extended periods of direct sunlight or microwaves.
Epoxy can crack or chip if dropped. Please handle it with care. I cannot be responsible for mishandling.
Disclaimer
Epoxy can sometimes be a fickle beast, minor imperfections are unavoidable. I will do my best to make sure your item is in the best shape for use or gifting before sending it to you.
Each epoxy item is handmade, with high quality mica powders, glitter, and safe epoxy when applicable. Each item is made with epoxy for a smooth, glass like finish, minimal wobbles are generally unavoidable.